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About Coles Computer Service

I started this sole proprietor owned company, located in Washington, DC, in September 2016 to assist both home and business owners and users with technical issues, hardware and software installation, customizations and technical support with computer hardware and peripherals.  I am a customer-oriented and certified Information Technology Specialist with over 35 years of extensive experience in systems administration, user support in the federal and private sector; expert knowledge and hands-on experience using Windows, Macintosh, Solaris, and Linux operating systems.

I have integrated numerous off-the-shelf, custom developed and in-house applications in numerous environments.  I have troubleshooted and fixed well over 10,000 computer systems, laptops in the past 30 years.  I have worked on nearly every brand and model of laptops, desktop and tablets. I am a SME (Subject Matter Expert) in system deployments, anti-virus/malware remediation, troubleshooting techniques, system integrations and applying system security.  


Certifications Current and Previous:  Certifications: CompTIA A+ • CompTIA Depot Technician • CompTIA IT Technician • CompTIA Remote Support Technician • CompTIA Network+ • CompTIA Linux+ • CompTIA Server+ • CompTIA Security+ • CompTIA Advanced Security Practitioner • EC-Council Certified Ethical Hacker • EC-Council Computer Hacking Forensics Investigator • CompTIA Cybersecurity Analyst+ • Bromium Administrator

Professional Training and Courses:  Mcafee Total Virus Control (TVC), Solaris Solstice Backup, Sun RAID Storage Administration, Solaris StorEdge Volume Manager Administration, Solaris 8 System Administration I & II, Solaris System Performance Management, SANS Forensics Security 58, Computer Forensics and Incident Response: Hands-On, Deploying and Managing Windows 7: Hands-On, Computer Hacking Forensics Investigator v8 (EC-Council), Introduction to Malware Binary Analysis, Introduction to Malware Forensics, Guidance Encase v7 OnDemand Computer Forensics I & II, EC-Council Certified Ethical Hacker (CEH) Certification Exam Preparation

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